Frequently Asked Questions

Everything you need to know about securing your home with Lockly.

How do I install my Lockly smart lock?

Each Lockly smart lock comes with a comprehensive installation guide and access to the BILT app, which provides 3D interactive, step-by-step instructions for a seamless setup.

What is the shipping policy for domestic orders?

We offer free standard shipping on all orders over $99 within the continental United States. Orders are typically processed within 1-2 business days.

What happens if my smart lock battery dies?

Lockly devices feature a low-battery warning system. In the event of a total power loss, you can use a physical backup key or a 9V battery to provide emergency power to the exterior panel.

Can I return my product if I am not satisfied?

Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Does Lockly require a hub for remote access?

While our locks work via Bluetooth, the Lockly Secure Link Wi-Fi Hub is required for remote monitoring, voice assistant integration (Alexa/Google Assistant), and real-time alerts.

What kind of warranty is provided with Lockly products?

Lockly products are backed by a 5-year mechanical and finish warranty, along with a 2-year electronics warranty to ensure long-term reliability and peace of mind.