Returns & Exchanges

We want you to be completely satisfied with your security solutions, which is why we offer a 30-day return window for all Lockly smart locks and accessories purchased directly through our store. To qualify for a full refund, items must be returned in their original packaging with all components, manuals, and security hardware included.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to start the RMA (Return Merchandise Authorization) process.

• 2.
  Prepare the Package

  Carefully pack the device in its original box, ensuring all mounting plates, keys, and batteries are included to avoid restocking fees.

• 3.
  Ship the Product

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5 to 7 business days.